Cancellation Policy

Cancellations

We understand plans can change. Please review our cancellation terms before booking so you know what to expect if your travel plans shift.

Cancellation Windows

• Cancel 2 hours or more before your appointment — No charge. You will receive a full refund or a credit for future use.
• Cancelled less than 1 hour before pickup — No refund. The full fare is charged because the vehicle and driver have been reserved for your trip.

No-Shows

If you do not show up for your scheduled ride and do not contact us to cancel, the trip will be treated as a late cancellation and no refund will be issued.

Wait-Time Policy

We provide a complimentary 15-minute grace period at the pickup location. After the 15-minute grace period, additional wait-time charges will apply to cover driver standby time.

Rescheduling

You may request a reschedule instead of a cancellation at any time before pickup. We will do our best to accommodate the new time subject to availability.

Contact Us

If you need to cancel or reschedule, please call or text us as soon as possible at 561-668-5903 or email globestarlimo@gmail.com.

Changes to This Policy

We may update this Cancellation Policy from time to time. Changes will be posted on this page with a revised effective date.